Privacy Policy

Who we are

This website is operated by MAS Locksmiths, trading as MAS Locksmiths, providing locksmith services across West London and Surrey. For any question about this policy or your information, contact Mason directly on 07777 159221.

Information we collect

When you contact us through this site, we collect what you give us directly:

• Name
• Phone number
• Email address
• Postcode or address
• Details of the job or service you need

We don't collect payment details through this website. Any payment for work carried out is handled directly with Mason, not through this site.

How we use your information

We use the information you submit to:

• Respond to your enquiry and arrange a callout or quote
• Carry out any locksmith work you go ahead with
• Keep basic job records, for example for guarantee or insurance purposes

We don't use your information for marketing, and we don't sell or rent it to anyone. The legal basis for processing this information is our legitimate interest in responding to enquiries and delivering the service you've asked for, and, where a contract for work is agreed, performance of that contract.

Cookies and analytics

This site does not currently use analytics or tracking cookies. If that changes, for example by adding Google Analytics to understand how visitors use the site, this section will be updated and, where required by law, a cookie consent option will be added before any non-essential cookies are set.

How we share your information

Form submissions on this site are processed by our website host, Netlify, and emailed directly to Mason. We don't share your information with any other third party except where we're required to by law.

International transfers

Netlify may process and store form data on servers outside the UK. Where this happens, it's covered by Netlify's own data protection safeguards, details are available on Netlify's own privacy policy.

How long we keep your information

We keep enquiry details for as long as reasonably needed to respond to you and, if work goes ahead, for a reasonable period afterwards for job and guarantee records, typically no longer than 12 months unless there's an ongoing reason to keep it (for example an active guarantee on work carried out).

Your rights

Under UK GDPR, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct information that's inaccurate
• Ask us to delete your information
• Object to how we're using your information

To exercise any of these rights, contact Mason on 07777 159221. If you're not satisfied with how we've handled your information, you can complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time, for example if we start using analytics or change how forms are processed. The date at the top of this page shows when it was last updated.